Privacy Policy

Effective Date: May 6, 2026
Last Updated: May 6, 2026

At Superstraw, we operate the website https://thesuperstraw.com/ along with all associated content, features, products, and services to offer you a smooth and reliable shopping experience (referred to as the “Services”). Superstraw is a nutraceutical wellness brand based in Ahmedabad, Gujarat, India, focused on creating simple, effective wellness solutions that fit easily into everyday routines. This Privacy Policy outlines how we collect, use, store, and share your personal information when you browse our website, place an order, interact with our services, or contact us. In the event of any inconsistency between this Privacy Policy and our Terms & Conditions, this Privacy Policy will take precedence regarding how your personal information is handled.

We recommend that you review this Privacy Policy carefully. By accessing or using our Services, you confirm that you understand and accept the practices described in this policy.

1. Who We Are

Our website address is: https://thesuperstraw.com/

Superstraw is a nutraceutical wellness brand founded in 2023 in Ahmedabad, Gujarat, India. We are committed to making health simple and sustainable through convenient wellness drinks designed for everyday use.

For any privacy-related concerns, you may contact us at:
Email: info@thesuperstraw.com

2. Applicability

This Privacy Policy applies to all users of our website and services. By using our website, you agree to the collection and use of information in accordance with this policy. This policy is designed in accordance with the Digital Personal Data Protection Act, 2023 (India).

3. Information We Collect

a. Personal Information

When you interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account login details

b. Order Information

When you make a purchase, we collect:

  • Order details
  • Transaction amount
  • Payment status
  • Delivery details

c. Technical Data

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and activity on the website

4. Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam. An anonymized string created from your email address may be shared with the Gravatar service. You can review their privacy policy at: https://automattic.com/privacy/

5. Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS), as visitors may download and extract this data.

6. Cookies

We use cookies to enhance your experience.

  • Comment cookies may store your name, email, and website for 1 year
  • Login cookies last for 2 days (or 2 weeks if “Remember Me” is selected)
  • Screen preference cookies last for 1 year
  • Temporary cookies are used to check browser compatibility

You can control cookies through your browser settings.

7. How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Provide customer support
  • Improve website performance and user experience
  • Send order updates and important notifications
  • Prevent fraud and ensure security

We do not sell your personal data.

8. Payments

All payments on our website are processed through secure third-party payment gateways (such as Razorpay, Stripe, or similar providers). We do not store your card or banking details. Payment information is handled directly by the payment provider in accordance with their privacy policies.

9. Shipping and Logistics

To deliver your orders, we may share necessary information (such as your name, phone number, and address) with trusted shipping and logistics partners. This data is used only for order fulfillment.

10. Third-Party Services

We may use trusted third-party tools such as:

  • Payment gateways
  • Shipping providers
  • Analytics tools (e.g., Google Analytics)

These services may collect limited data as required to perform their functions.

11. Data Retention

  • Comments and metadata are stored indefinitely
  • Account and order data are retained for legal, tax, and operational purposes
  • You may request deletion of your personal data (subject to legal requirements)

12. Your Rights (Under Indian Law)

As per the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion of your data
  • Withdraw consent

To exercise these rights, contact us at our support email.

13. Data Security

We implement reasonable security measures to protect your personal data. However, no online system is 100% secure, and we encourage users to take precautions when sharing information online.

14. Where Your Data Is Sent

Visitor comments may be checked through automated spam detection services. Order-related data may be processed through secure third-party services for payments and delivery.

15. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from children.

16. Health Disclaimer

Superstraw products are nutraceutical wellness products intended to support general well-being. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before making dietary or lifestyle changes.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

18. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Superstraw
Ahmedabad, Gujarat, India
Email: info@thesuperstraw.com