Shipping Policy

Last Updated: May 6, 2026

Thank you for shopping with Superstraw. This Shipping Policy outlines how your orders are processed, shipped, and delivered.

1. Serviceable Locations

– We currently ship across most serviceable pincodes within India.
– If your location is not serviceable, you will be notified during checkout or after placing the order.

2. Order Processing Time

– Orders are processed within 24–48 working hours after confirmation.
– Orders are processed from Monday to Saturday, excluding public holidays.
– Orders placed on Sundays or holidays will be processed on the next working day.

3. Shipping Time & Delivery

– Estimated delivery time is 3–7 working days, depending on your location.
– Delivery timelines may vary due to external factors such as courier delays, weather conditions, or regional restrictions.

4. Shipping Charges

– We offer free shipping across India on selected products or promotional offers.
– Any applicable shipping charges will be clearly shown at checkout before payment.

5. Order Tracking

– Once your order is dispatched, a tracking link will be shared via SMS, WhatsApp, or email.
– You can use this link to track your shipment in real time.

6. Delivery Attempts

– Our delivery partners will attempt delivery multiple times.
– Please ensure that your contact details and address are accurate to avoid delays.

7. Delays & Exceptions

– While we aim to deliver within the estimated timeline, delays may occur due to circumstances beyond our control.
– Superstraw is not liable for delays caused by courier partners or unforeseen events.

8. Incorrect Address or Failed Delivery

– If an order is undelivered due to incorrect address or customer unavailability:
– Re-delivery may be attempted, and additional shipping charges may apply.

9. Damaged or Tampered Packages

– If you receive a package that appears damaged or tampered:
– Please do not accept the delivery if possible
– Contact us immediately at info@thesuperstraw.com with photos or videos